Data Deletion Instructions

You can ask us to delete the personal information associated with you at any time, including data from conversations you had with a Gahez-powered assistant on Facebook Messenger, Instagram or WhatsApp. This page explains exactly how.

How to request deletion

Send us a deletion request using either method below:

• Email — [email protected] with the subject line “Data Deletion Request”.
• WhatsApp — message +20 102 527 4006 with the words “Data Deletion Request”.

What to include

So we can find your data and confirm the request is really from you, please tell us:

• The channel you used — Facebook Messenger, Instagram, WhatsApp, or a website form;
• The name or phone number you used in that conversation;
• The business or property project you contacted, if you remember it;
• The approximate date of the conversation, if known.

What happens next

1. We acknowledge your request, normally within 5 business days.
2. We locate all records associated with you across our systems.
3. If the data was collected on behalf of a real estate business (our Client), we notify that business, because they are the controller of that data, and we assist them in completing the deletion.
4. We delete or irreversibly anonymise the data — including conversation history, contact details and the qualification summary — and instruct our processors to do the same.
5. We confirm to you in writing once the deletion is complete.

We complete verified deletion requests within 30 days. If a request is unusually complex we may extend this, and we will tell you why.

What we may need to keep

In limited cases we may retain some information after a deletion request, only where and for as long as the law allows or requires, for example:

• Records needed to comply with a legal or tax obligation;
• Information needed to establish, exercise or defend legal claims;
• Minimal security and abuse-prevention logs;
• Backups, which are deleted on their normal rotation cycle.

Anything retained on these grounds remains protected and is not used for any other purpose.

Deleting data held by the messaging platform

Deleting your data from Gahez does not delete the copy of the conversation held in your own Messenger, Instagram or WhatsApp account, or by Meta. To manage that data:

• Delete the conversation thread inside the app;
• Remove the business’s access, or block the business, in the app’s settings;
• Use Meta’s own privacy settings to review or delete information Meta holds about you.

Stop receiving messages without deleting

If you simply want the messages to stop, you do not need a deletion request. Reply “STOP” (or «إيقاف») in the conversation, or block the business on the platform. We will stop sending you messages.

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