These Terms of Service (“Terms”) govern access to and use of the Gahez website, assistant and related services. By using Gahez, or by instructing us to deploy an assistant on your messaging channels, you agree to these Terms.
1. Definitions
- “Gahez”, “we”, “us” — Gahez, the provider of the service.
- “Customer”, “you” — the business that subscribes to or uses Gahez, typically a real estate company or brokerage.
- “End User” — a person who interacts with a Gahez-powered assistant, for example a prospective property buyer messaging your page.
- “Service” — the Gahez assistant, dashboard, website and related functionality.
2. The service
Gahez provides automated first-response and lead qualification for real estate businesses. The Service replies to incoming inquiries across connected channels, asks configured qualification questions, and produces a structured lead summary for the Customer’s sales team.
Gahez is a support tool for your sales process. It does not broker, sell, list or value property, does not represent either party in a transaction, and does not conclude contracts on your behalf.
3. Eligibility and account
- You must be at least 18 years old and authorised to bind the business you represent;
- You are responsible for the accuracy of the information you provide during setup;
- You are responsible for safeguarding any credentials issued to you and for all activity under your account;
- You must notify us promptly of any suspected unauthorised access.
4. Customer responsibilities
Because Gahez operates on your channels and on your behalf, you are responsible for the following. These obligations are material to these Terms:
- Consent and notice. You must obtain and maintain all consents, permissions and notices required by applicable law and platform policy to communicate with your End Users through the connected channels, and to have their information processed by Gahez.
- Your own privacy policy. You must maintain a publicly accessible privacy policy that accurately describes how you collect and use End User information, including your use of an automated assistant.
- Platform compliance. You must comply with the terms and policies of every platform you connect, including the Meta Platform Terms, Meta Developer Policies, and the WhatsApp Business Messaging Policy, and you must hold the necessary rights to the pages, accounts and numbers you connect.
- Lawful content and use. You must ensure the projects, prices, offers and claims configured in the assistant are accurate and lawful, including under applicable advertising and consumer protection rules.
- Opt-out handling. You must honour End User requests to stop receiving messages, and must not use the Service to send messages to people who have opted out.
5. Acceptable use
You must not, and must not permit anyone else to:
- Use the Service to send unsolicited bulk messages, spam, or messages to purchased or scraped contact lists;
- Use the Service for unlawful, deceptive, fraudulent, discriminatory, harassing, or misleading purposes;
- Misrepresent the assistant as a human where disclosure is required, or impersonate another person or business;
- Collect sensitive personal information through the Service, including government ID numbers, full payment card or bank account details, passwords, or health information;
- Reverse engineer, decompile, scrape, or attempt to derive the source code or underlying models of the Service;
- Interfere with, overload, or attempt to gain unauthorised access to the Service or its infrastructure;
- Resell, sublicense or provide the Service to third parties except as expressly agreed in writing.
We may suspend access immediately where we reasonably believe these rules are being breached.
6. Third-party platforms
The Service integrates with third-party platforms, including Facebook Messenger, Instagram and WhatsApp. Your use of those platforms is governed by their own terms and policies. We do not control those platforms and are not responsible for their availability, changes to their APIs or policies, message deliverability, or any suspension or restriction they apply to your accounts. Changes made by a platform may require changes to, or interrupt, the Service.
7. AI output and no professional advice
The Service uses automated systems, including large language models, to generate replies and summaries. Such output can be incomplete or inaccurate. You are responsible for reviewing qualification summaries before acting on them, and a human representative should verify material details with the End User.
Nothing produced by the Service constitutes legal, financial, investment, tax or professional real estate advice, and it must not be presented to End Users as such.
8. Fees
Fees, billing frequency and the scope of your subscription are set out in the written order, proposal or quotation agreed between us. Unless expressly stated otherwise, fees exclude applicable taxes and any third-party charges you incur directly, such as platform messaging fees or advertising spend. Fees paid are non-refundable except where required by law.
9. Intellectual property
- We retain all rights in the Service, including its software, models, configuration logic, designs, and the Gahez name and brand.
- You retain all rights in the content and materials you provide, including your project data and brand assets.
- You grant us a limited, non-exclusive licence to use your content solely to configure, operate and support the Service for you.
- We may use aggregated, de-identified statistics that do not identify you or any End User to operate and improve the Service.
10. Data protection
Our handling of personal information is described in our Privacy Policy. Where we process End User information on your behalf, you act as the controller and we act as the processor, and we will process such information on your documented instructions, apply appropriate security measures, and assist you with End User requests and deletion as set out in the Privacy Policy and our Data Deletion Instructions.
11. Confidentiality
Each party may receive non-public information belonging to the other. Each party will use such information only to perform under these Terms, protect it with reasonable care, and not disclose it to third parties except to personnel and providers bound by comparable obligations, or where disclosure is required by law.
12. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that it will detect every serious buyer, or that it will produce any particular sales result.
13. Limitation of liability
To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost leads, or loss of data, arising out of or relating to these Terms, even if advised of the possibility.
Our total aggregate liability arising out of or relating to these Terms will not exceed the amount you paid us for the Service in the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or wilful misconduct.
14. Indemnification
You will defend and indemnify us against third-party claims, damages and reasonable costs arising from: (a) your breach of these Terms or of any platform policy; (b) your content or the offers and claims configured in your assistant; (c) your failure to obtain required End User consents; or (d) your unlawful use of the Service.
15. Term and termination
- These Terms apply for as long as you use the Service.
- Either party may terminate for convenience with 30 days’ written notice, unless a written order states otherwise.
- Either party may terminate immediately for material breach that remains uncured 14 days after written notice.
- On termination, we will disconnect the assistant from your channels. On request within 30 days of termination, we will delete or return Customer data, subject to legal retention requirements.
- Sections that by their nature should survive — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive termination.
16. Changes to these Terms
We may update these Terms from time to time. We will revise the “Last updated” date above, and where changes are material we will notify our customers through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance.
17. Governing law
These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict of law rules. The competent courts of the Arab Republic of Egypt have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.